Case Study
Post-Secondary Student Support Ecosystem
The various support systems available to students are critical in enabling their success or failure in their post-secondary education. We created an ecosystem map to understand the human, process, and technological resources students turn to for advice before, during, and after their Post-Secondary journey.

Problem

The move to holistic advising means considering more than just the academic life of a student. In order to retain students and see them through graduation, it is important to understand the ecosystem of support they turn to before, during, and after their academic careers, so that the right levers of influence can be pulled, and the right interventions put in place.

Solution

We interviewed students at various stages (pre-College, during College, and post-College) of their post-secondary journey, and at various institution types i.e. 2-year colleges vs 4-year colleges, Predominantly White Institutions (PWIs) vs Minority Serving Institutions (MSIs) etc. We sought to understand where they look for information when they need help on various topics throughout their journey.

Impact

We created an ecosystem map delineated by stage in the journey and resource type. Institutions and Advisors can use this resource to understand where students feel most comfortable seeking help, so that they can tailor their interventions and meet students where they are - creating avenues for students to access the right resources at the right time.

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